On-Demand Webinar: How Jess Brought San Mateo County IT, Staff, and Vendors Together With One Flexible Support Model

How Jess Brought San Mateo County IT, Staff, and Vendors Together With One Flexible Support Model

Before partnering with GovPath, the County of San Mateo’s IT team was stretched thin.

Small tasks kept distracting from strategic projects, tickets stayed open for months, and communication with vendors about needs and expectations felt frustrating and disjointed.

They weren’t looking for quick fixes. They needed relief, reliability, and a better way to work.

In this conversation between Brian Weber, Chief Revenue Officer at GovPath, and Jess Irving, IT Supervisor for the County of San Mateo, Jess shares what changed when they moved from time-and-materials support to flexible managed services through GovPath SideKick.

In this discussion, we’ll cover:

• What was taking up their team’s bandwidth, and why they needed to make a change

• How clearer priorities, predictable releases, and reviews improved visibility and backlog

• Real examples of improvements they made without launching large new projects

• How having a dedicated team that knows their environment changed daily operations

• Lessons learned along the way and advice for others thinking about making the move

If your team feels stuck in reactive mode, this conversation will help you see what’s possible on the other side.

Watch the recording and see San Mateo’s process and results.