On-Demand Webinar: Upgrade Your Citizen Experience on Accela with GWiz & DigEplan
June 29, 2026
General
Upgrade Your Citizen Experience on Accela with GWiz & DigEplan
Agencies today are under increasing pressure to improve the citizen experience, yet many are doing so with systems that can feel fragmented, supported by manual workarounds and additional point solutions that unintentionally add complexity. As a result, applicants can struggle to find the right path, submit complete information, or easily track their status - often leading to more back-and-forth, higher inquiry volume, and additional staff time spent addressing avoidable issues.
These challenges often extend beyond the initial intake. Many agencies are also navigating disconnected workflows across the portal, submission process, and plan review, which can make it more difficult for residents to move through the system smoothly and for staff to maintain efficiency.
What’s needed is a more seamless, user-friendly experience layer—one that enhances usability, reduces manual effort, and helps connect cleaner applications into the review process more effectively.