How Sacramento Suburban Water District maximizes efficiency with automation and streamlined processes

Challenge:

The Sacramento Suburban Water District (SSWD) was operating its cross connection control program using a software solution that required substantially manual, paper-based processes, requiring an inordinate amount of staff hours, manual tracking, and effort to manage the 5000+ devices under its purview.

Solution:

TruePoint BPM is a comprehensive solution that provides staff with all the necessary tools to manage your backflow compliance program. Its built-in automation and validation features eliminate tedious, manual, and convoluted work. It equips agencies with state-of-the-art management of and full visibility into all devices, contractors, test kits, testing status, and compliance. It automates, streamlines, and simplifies existing processes to be significantly more accurate, effective, and efficient.

TrueVCP is a critical component of TruePoint BPM that provides backflow testers with a web-based portal to submit backflow test results and other testing-related documentation, tester certification, and test kit information. TrueVCP alleviates manual data entry for staff, and validates all data entered by testers and contractors. With TrueVCP, test results are validated and entered directly into the portal by the testers and are immediately available for review by backflow program staff, taking the guesswork out of device and test status for any property.

Results

The Sacramento Suburban Water District adopted TruePoint BPM and TrueVCP tester portal to manage, automate, and improve its cross connection control program.

Since adopting TruePoint BPM and the TrueVCP tester portal, the District’s cross connection control program is operating with dramatically improved efficiency, maximum effectiveness and compliance, and staff hours required for the program have been reduced to one full time staff member. Data is validated when entered to ensure consistency and reliability. Because TruePoint BPM retains and tracks key information, lookups are significantly faster, and staff can easily run reports to get the information that they need. Test, retest, and status queries eliminate the need for constant paper tracking.